Refund Policy

At Smoothsecretes, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

ELIGIBILITY FOR REFUNDS

You may request a refund within 30 days of receiving your order. To be eligible, the product must be unused, in its original condition, and returned in its original packaging.

HOW TO REQUEST A REFUND

To initiate a refund, please contact our customer support team with your order details. Once your request is approved, we will provide return instructions.

REFUND PROCESS

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

NON-REFUNDABLE ITEMS

Items that show signs of use, damage, or are not returned in original packaging may not be eligible for a refund.

SHIPPING COSTS

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos, and we will arrange a replacement or refund.

CHANGES TO THIS POLICY

Smoothsecretes reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting.

CONTACT US

If you have any questions regarding our Refund Policy, please contact us at:
Email: support@smoothsecretes.com